Access is fully autonomous, with no front desk and no key handover. One day before arrival you receive an email with the instructions and your entry credential: a QR code at El Golf, a digital key at Alonso.

Yes. Access works 24/7 and your credential is active from 3:00 PM on your arrival day, so you can walk in at any hour after that with no coordination needed.

Check-in from 3:00 PM and check-out until 11:00 AM, at both buildings.

They are not available in June, July or August. The rest of the year they are subject to availability: write to contacto@stayathome.cl before you travel. If your flight lands at dawn, the safe alternative is to book from the night before.

Neither building has a luggage room or storage service. The smart lockers are only for parcels and online orders, not for suitcases.

We do not run our own transfers, but the service we recommend is Transvip (transvip.cl), which you can book online before you fly. The airport's official taxis and ride-hailing apps (Uber, Cabify, Didi) also work well to either building.

Yes, private underground parking at both buildings. It is rented separately, at a cost of CLP 10,000 per day. A monthly rate is available for long stays.

El Golf is at Alsacia 128, Las Condes, 150 m from Alcántara station and steps from El Golf station, both on Line 1, with buses along Av. Apoquindo. Alonso is at Av. Vitacura 3680, Vitacura: the neighbourhood is best explored on foot, and for longer trips a taxi or ride-hailing app works better, since Manquehue metro station is about a 20 minute walk away.

At El Golf, every unit has 3 bedrooms and 2.5 bathrooms, for up to 6 guests. At Alonso there are nine layouts, from 88 to 216 m², with 2 to 4 bedrooms and capacity for 3 to 8 guests depending on the type.

At El Golf, two air conditioning units (principal bedroom and living area) plus underfloor heating adjustable from wall panels. At Alonso, air conditioning is available in types E and F and in the penthouses; mention it when booking and we will confirm the right unit.

Every El Golf unit has an integrated washer dryer. At Alonso it is available in some units only, so we confirm it based on the apartment you book.

Yes. The TVs come with streaming apps installed: just sign in with your own accounts. Please log out before check-out so none of your data stays on the device.

Premium linens and towels for every guest, bathroom amenities and a hairdryer, a fully equipped kitchen with tableware and utensils, coffee capsules and tea, olive oil, detergent and dishwasher tablets, a cleaning kit, a starter supply of toilet paper, bin bags, high-speed WiFi and a Smart TV.

Yes, request one at contacto@stayathome.cl at least 48 hours in advance.

Yes. Both buildings have smart lockers for food delivery and online orders. At El Golf, request your locker by writing to contacto@stayathome.cl.

Final cleaning is included and billed as a single CLP 50,000 charge per stay, not per night. VAT (19%) is also added to the rate. Extra cleaning during your stay can be arranged by email at an additional cost.

At El Golf, opposite the lift there is a brown door: inside you will find the white door for organic waste and space for cardboard and recyclable bottles. The exact instructions for your building come with your check-in message.

Nothing to worry about. We keep replacement stock for tableware and glassware: just let us know at contacto@stayathome.cl and we replace it right away.

Each building has an on-site manager and 24/7 digital support. The main channel is contacto@stayathome.cl, and your check-in message includes the direct contact for your building's manager.

Smoking is not permitted inside the apartments or in common areas, and pets are not accepted at either building.

Yes, as long as the unit's maximum capacity is respected along with the building rules. At Alonso, visitor entry is handled from the touchscreens at the entrance.

There is no minimum stay, apart from occasional seasonal exceptions. Extending is possible subject to availability: let us know as early as you can so we can keep you in the same apartment.

Yes. Monthly, yearly and corporate stays are quoted individually based on duration and number of units. Write to contacto@stayathome.cl and an account manager will prepare a proposal.

Yes. Book at stayathome.cl and, once confirmed, request the invoice with your company name and tax ID. Bookings made through Airbnb, Booking or other platforms are invoiced under each platform's own rules.

Yes, the Alonso building has ground-floor commercial units from 38 m². Write to contacto@stayathome.cl with your line of business and the space you need, and we will connect you with the commercial team.